Marketing Services/Client Success Representative

King of Prussia, PA - Headquarters

You will be working with our newest clients by walking them through the process of customizing their own version of American Lifestyle. Since this is a phone based position, you must be comfortable being on the phone for the majority of your day, making outbound calls to valued clients.


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Responsibilities:

  • Work with our clients by walking them through the customization process and the various options they have to make themselves stand out through the magazine
  • Educate our clients about the magazine itself with a professional and respectful manner
  • Maintain a standardized, documentation process in our system of record (CRM) that is detailed, accurate, and includes appropriate direction for peripheral departments)

The ideal candidate will bring the following:

  • 1-3 years of experience in the Account Management/ Customer Service field
  • Enthusiastic and positive attitude
  • Ability to take constructive criticism and successfully implement what you have learned
  • Ability to quickly learn and navigate new computer software
  • Professional and proper communication skills
  • Ability to recognize and capture upsell opportunities
  • Ability to work on a team and thrive in a team environment required

What’s In It For You:

In exchange for your experience ReminderMedia proudly offers to you:

  • Comprehensive Medical & Prescription Plans*, Dental & Vision Plans*
  • Flexible Spending Account (Medical, Dependent, Transit), HSA Account (employer contributing)
  • 401K with Company Matching
  • Disability Insurance, Employee Life Assistance Programs, Identity Theft Protection
  • College Loan Refinancing
  • Pet Insurance
  • Generous PTO, accrue 3 weeks annually after your first year and floating holiday
  • Coffee the way you like it
  • On-site food marketplace stocked with snacks, beverages, fresh food in addition to weekly food specials
  • A professional yet dynamic atmosphere complete with casual dress and upbeat music planning throughout the day.
  • A positive culture which celebrates employee success
  • Paid time to volunteer with company sponsored charity
  • Company events such as quarterly award events, picnics, happy hours, team outings, holiday parties and more

* minimal employee contributions

Job Type: Full-time

Salary: $40,000.00 to $55,000.00 /year

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. ReminderMedia management reserves the right to amend and change responsibilities to meet business and organization needs as necessary. ReminderMedia is an equal opportunity employer.

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